policy

initial fitting & adjustments

Boot Mechanics stands behind every boot we sell. A new boot purchased with us comes with a full year of adjustments from date of purchase. When coming in for an adjustment, please come with solid details of the symptoms that are creating discomfort. This will help us to identify, address, and solve fit issues; many of which are quite common with new boots. 

 

Follow up adjustments after one year will be charged our standard labor rate ($75/hr).

custom insoles

Custom insoles purchased and fit at Boot Mechanics have the same guarantee as our boots. Adjustments to a footbed may be necessary, but your foot and its connective tissue require time to adapt to the support. 

Insoles solve many common issues within a ski boot, but if shell or liner work is required outside of the insole's influence (and your boots have been purchased elsewhere), that work will be subject to our standard labor rates. 

returns

Boots take time to break in and follow up adjustments are common. We will honor returns with the following considerations: 

 

•Boots have been purchased within 90 days (during ski season). Boots that have been purchased outside of ski season will have a grace period. 

 

•We have been allowed to address fit issues I.E., shell/liner adjustments, foot balance, etc. These should be addressed ASAP after the 2-3 days of skiing break in. 

 

•Boots must be in like new condition. Excessive scuffing or damage from skiing, walking, etc. will result in a prorated refund.